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Supervisor de equipo Call Center Barranquilla Frances C1 - Frances C1 Avanzado

Frances C1 Avanzado

Barranquilla, Atlántico ·  30 julio (actualizada)

  • Descripción

  • As a coach or team leader you will support the company in the following:

    - Lead a team to meet and exceed business objectives, ensuring that key financial, operational and quality metrics are consistently achieved.

    - Have direct involvement in the recruitment, selection, induction training and ongoing skills development for all Agents/Advisors in the team, ensuring we attract and retain the very best talent. · Apply a process of continuous review and proactive management of absenteeism and attrition for all Agents/Advisors in the team, ensuring return to work and exit interviews are completed.

    - Continually review and monitor work performance of all Agents/Advisors against agreed KPI’s, ensuring that calls are handled professionally and instigating appropriate corrective action, using performance management tools to manage any shortfall.

    - Undertake formal quarterly performance reviews and one-on-one monthly meetings with each Agent/Advisor, ensuring objectives are continuously reviewed and linked to business KPI’s.

    - Ensure Agents/Advisors are recognized and rewarded for outstanding achievements/performance in line with company mission and values.

    - Provide clear direction and guidance to ensure consistent achievement of key performance metrics. · Measure, report and communicate metric goal attainment for assigned team.

    - Facilitate a culture of open and honest two-way communication, ensuring key messages are cascaded to all team members, encouraging feedback and sharing of ideas and best practice.

    Requirements:

    - College degree or directly related work experience.

    - Minimum of 12-18 months call center experience, preferably as a Product Specialist. Successful coaching and management of others.

    - Evidence of effective interpersonal, coaching and leadership/supervisory skills.

    - Excellent telephone, computer/keyboard, verbal and written communication skills.
  • Requerimientos

  • Educación mínima: Bachillerato / Educación Media
  • Años de experiencia: 1
  • Idiomas: Francés
  • Edad: entre 18 y 37 años
  • Disponibilidad de viajar: No
  • Disponibilidad de cambio de residencia: No

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Resumen del empleo

  • Supervisor de equipo Call Center Barranquilla Frances C1

  • Barranquilla, Atlántico

  • Tipo de contrato

    Contrato a término indefinido

  • Jornada

    Tiempo Completo

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