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Speech Analytics Analyst (Quality) - Ingles Avanzado Contact Center

Ingles Avanzado Contact Center

$ 2.800.000,00 (Mensual) ·  Barranquilla, Atlántico ·  Hace 2 días (actualizada)

Sitel Colombia

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  • Descripción

  • The Speech Analyst will be responsible for the performance of the overall Quality speech analytics category design and leveraging tools to design solutions for contact centers. Reliability and outstanding delivery are the cornerstones of expectations.

    This individual will work cross-functionally with various groups internally and externally. Working as the lead analyst on the project, the candidate must be comfortable collaborating and synthesizing analyses for the execution of scorecards.

    The position will be responsible for extrapolating data, developing queries, ensuring standardization of external files, leading projects that relate directly to the speech analytic platform, and make recommendations for the betterment of the company. The position requires an understanding of speech analytics, file structures, IT tools, and statistics in order to assess opportunities effectively.

    • Ability to understand the organization's business objectives and goals, analyze recorded audio and audio-based data sets for critical insights

    • Provides ongoing speech category design

    • Ability to determine opportunities through analysis of current or future trends

    • Weekly/monthly reporting to management and business units

    • Structures an analytical approach to finding and solving core business problems seeking to advance the current efforts or processes

    • Clearly articulates thoughts and ideas in oral and written presentations

    • Contributes creative ideas to conduct thorough analysis to estimate risk/reward

    • Assists other users with data analysis as needed

    • Diligently capturing combinations of keywords & phrases within the system for optimal configurations performance.

    REQUIREMENTS:

    Experience in QA in Call Center

    Full time availability

    Located in Barranquilla

    B2+ english level

  • Requerimientos

  • Educación mínima: Bachillerato / Educación Media
  • Años de experiencia: 1
  • Idiomas: Inglés
  • Edad: A partir de 18 años
  • Disponibilidad de viajar: No
  • Disponibilidad de cambio de residencia: No
  • Personas con discapacidad: Sí

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Resumen del empleo

  • Speech Analytics Analyst (Quality)

  • Barranquilla, Atlántico

  • Empresa

    Sitel Colombia
  • Tipo de contrato

    Contrato a término indefinido

  • Jornada

    Tiempo Completo

  • Salario

    $ 2.800.000,00 (Mensual)

  • Aplicar